Why are the surveys open past their due date?

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  • Official comment
    Thejas Suvarna

    The "Due Date" is a survey status- it indicates if a survey should have been completed. Within the MyDataHelps app, a survey task will turn red if it is due. There is no default duration at which point a survey would close.

    Surveys can be closed either manually or by schedule. It seems that it may be best to add a schedule that closes surveys after some period of time (which could differ by survey).

    The example below shows an example of how to close surveys by schedule.

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