Help (Q&A)
Ask a question, share answers, and review both!
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How can participants write-in an answer when selecting "other" as an answer? Answered
- CareEvolution Support
- Edited
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Sharing private videos in MyDataHelps Answered
- CareEvolution Support
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How can I pull survey results out of my exports in a human-readable way? Answered
- CareEvolution Support
- Edited
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I'd like to set up a randomization schedule for survey delivery. Featured Answered
- CareEvolution Support
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Hiding Identifying Information (Email, Name, Phone Number) Answered
- Thejas Suvarna
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Never Due vs. Due After in Schedule Answered
- Will+01
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Is it possible to require participants to watch an instructional video before moving on to the next step? Answered
- Laura Farren
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Continually Updating Segment Answered
- Thejas Suvarna
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Stop Survey Delivery Answered
- Thejas Suvarna
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Survey Error on Home Tab Answered
- Laura Farren
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Body Map Issue Answered
- Laura Farren
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Getting Coordinator Survey answers in MyDataHelps.querySurveyTasks Answered
- Thejas Suvarna
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Deliver surveys based on last week's responses Answered
- Thejas Suvarna
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Days After Event Custom Field Answered
- Thejas Suvarna
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How can I tell which participants have no Fitbit data? Featured Answered
- CareEvolution Support
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Using Survey Try it Out with Custom Fields Answered
- Thejas Suvarna
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Populating a Custom Field mid-study Answered
- Thejas Suvarna
- Edited
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How do I know if I will get Stages or Classic Sleep Data for Fitbit? (Granularity of Fitbit sleep data) Answered
- Thejas Suvarna
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Can a Custom View URL access participant details? Answered
- CareEvolution Support
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What are MyDataHelps' data retention procedures? Answered
- CareEvolution Support
- Edited
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Apple HealthKit Samples Export / Time Interval Gaps Answered
- Laura Farren
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Changing Project Name Answered
- Laura Farren
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Automatic Email Back-up Message Answered
- Thejas Suvarna
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Segment Based on OS Answered
- Thejas Suvarna
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IP Address Whitelist SFTP Data Export Featured Answered
- Thejas Suvarna
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How do I send notifications at different times for each participant? Answered
- Thejas Suvarna
- Edited
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How can I discontinue collection of data for a participant? Answered
- Thejas Suvarna
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Why are the surveys open past their due date? Featured Answered
- Thejas Suvarna
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Incremental Data Export Failed / What do the incremental exports contain? Answered
- Thejas Suvarna
- Edited
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Steps, Sleep Analysis, and Exercise Time not displaying within MyDataHelps Answered
- CareEvolution Support
- Edited
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